Privacy Policy

At İXİR Paket, we value the privacy of our users. This Privacy Policy explains the scope of information collected from individuals who use our website and mobile applications, how that information is used and protected, and the circumstances under which it may be shared.

By using our website, mobile application, and services, you are deemed to have accepted this Privacy Policy.

1. Information We Collect

While providing our services, the following types of information may be collected:

1.1. Information Provided by the User

• First and last name
• Company name
• Phone number
• Email address
• User account information
• Support requests and communication records

1.2. Automatically Collected Information

• IP address
• Device information
• Operating system information
• Browser type
• Application usage data
• Error logs and performance data

1.3. Business and System Data

İXİR Paket may display or process the following data so that businesses can track their own sales and order management processes:

• Sales and order data
• Check / ticket information
• Product movements
• Customer account data
• Company records
• Branch information
• Platform integration data
• Reporting data

This data is provided from the business’s own system and is used solely for the purpose of delivering the service.

2. Purposes of Use

Collected information may be used for the following purposes:

• Providing and improving our services
• Managing user accounts
• Enabling viewing and management of branches, sales, orders, reports, and business data
• Providing technical support
• Ensuring security, detecting errors, and improving the system
• Responding to user requests
• Fulfilling legal obligations

3. Sharing of Information

User information is not sold, rented, or shared with third parties without authorization, except in the following cases:

• When required to fulfill legal obligations
• In accordance with lawful requests from authorized public institutions and authorities
• With solution partners providing infrastructure, hosting, or technical support, only to the extent necessary to deliver the service
• Where the user has given explicit consent

4. Data Security

Reasonable technical and administrative measures are taken to protect the security of user information. Security practices are used to help prevent unauthorized access, data loss, misuse, alteration, or disclosure.

However, no data transmission over the internet can be guaranteed to be completely secure. Users therefore use our services at their own responsibility.

5. Cookies and Similar Technologies

Cookies and similar technologies may be used on our website to improve the user experience. These technologies may be used to:

• Manage sessions,
• Remember preferences,
• Measure site performance,
• Generate usage statistics

Users may refuse or delete cookies through their browser settings; however, some parts of the website may not function properly in that case.

6. Third-Party Services

Our website or application may include third-party services or links. İXİR Paket is not responsible for the privacy practices of those third-party platforms. Users are encouraged to review the privacy policies of the relevant services.

7. Data Retention Period

Collected personal data is retained for as long as necessary for the purpose of processing and for the statutory retention periods required by applicable law. At the end of the period, the data is deleted, destroyed, or anonymized.

8. User Rights

Under applicable legislation, users may have the following rights regarding their personal data:

• Learning which data is being processed
• Requesting correction of incomplete or inaccurate data
• Requesting deletion or destruction of data
• Objecting to data processing activities
• Exercising other rights available under applicable law

Requests regarding these rights may be submitted to us through the contact channels listed below.

9. Children’s Privacy

Our services are not directed at children. We do not knowingly collect personal data from individuals under the age of 18. If such a situation is identified, the necessary steps will be taken to delete the relevant data.

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The updated text becomes effective as of the date it is published on our website. Users are advised to review the policy regularly.

11. Contact

For questions, requests, or applications regarding this Privacy Policy, you may contact us using the information below: